As I begin to prepare for my third son's graduation from HS and my first son's graduation from college...I glance down at the floor and I immediately start thinking of the fact that this hardwood floor has been refinished/partially replaced two times in less than a year. This, of course, has me thanking God for your team. And so I am writing to you so that you know first-hand how amazing everyone was these past months.
As I am sure you know, in December my second son flooded the upstairs bathroom, resulting in $30K+ of repairs to the upstairs bathroom, hall, bedroom and the garage. Then a month later I flooded the kitchen, kitchen nook and family room. When I walked in and saw the water, it was surreal. As reality sunk it, my first thought was "I need to call De Mattei". I left a phone message then a text and within 2 minutes my PM called me. It was 4:30pm, close to the end of the work day. In 15 minutes he was standing next to me (telling me it was much worse then what I described on the phone) and in 30 minutes the professional water removal people (who had just been to the house last month) were there with fans and de-humidifiers. I knew this was above and beyond...but I was so thankful. His swift actions literally saved us thousands of dollars.
He treated it as if it were his own home and budget...and as if it was some large million dollar project. He scheduled all the work out to fit our graduation deadline and ensured that his subs were on task/on time/up to his standards. As usual, he delivered nothing but excellence. He kept me informed every week and followed up on every detail. And he was always cost conscience.
I am happy to say that we finished two weeks early which is pretty rare in your business, as I am sure you know. It suffices to say that I am now spoiled can't imagine doing any house project without him. :-)
It has been a pleasure to work with our PM and I look forward to working with him the future :-) I know he is an asset to De Mattei and will achieve much success there, as he already has and continues to do so.
Of course, always feel free to call me if you want to hear more wonderful things about De Mattei. :-)